The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free Wi-Fi in rooms
Parking
GBP 40 per day
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Curtains
Show more
Location
380 Kensington High Street,
London,
United Kingdom,
W14 8NL,
Greater London
Map view
street view
380 Kensington High Street,
London,
United Kingdom,
W14 8NL,
Greater London
City landmarks
Museum
Victoria and Albert Museum
2.4
km
Museum
Science Museum
2.2
km
Museum
Natural History Museum
2.1
km
Park
Hyde Park
3.1
km
Museum
Design Museum
730 m
Park
Holland Park
630 m
Palace
Kensington Palace
2.3
km
Park
Kensington Gardens
2.1
km
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
6.1
km
Store
Kensington High Street
1.1
km
Museum
18 Stafford Terrace
790 m
Garden
Buckingham Palace
4.5
km
Event hall
Royal Albert Hall
2.1
km
Museum
The British Museum
6.1
km
Monument
The Albert Memorial
2.1
km
87-135 Brompton Rd
Harrods
3.0
km
Exhibition Centre Warwick Road
Earl's Court
1.9
km
The Mall Hammersmith
Hammersmith
1.7
km
Palliser Road West Kensington
The Queen's Club
1.1
km
Garden
Kensington Roof Gardens
1.1
km
Stadium
Stamford Bridge
2.8
km
LondonEngland
Kensington Square
2.0
km
Westbourne Grove
Westbourne Grove
2.1
km
LondonEngland
Earls Court Exhibition Center
1.1
km
Logan Place
Garden Lodge Queen
640 m
West 12 Shopping center
Lost Lagoon
1.1
km
Garden
Kyoto Garden
1.3
km
Metro Station
Kensington
2.2
km
Nearby
Museum
Leighton House Museum
400 m
Event hall
Olympia London
280 m
Restaurants
Society Bar & Restaurant
30 m
380 Kensington High Street
Hare&Tortoise
50 m
373 Kensington High Street
The Hand and Flower
130 m
1 Hammersmith Road
Miran Masala
140 m
3 Hammersmith Road
Crown And Sceptre
260 m
34 Holland Road West Kensington
Pizza Express
190 m
Hammersmith Road Olympia Exhibition Centre
Apadana Restaurant
240 m
351 Kensington High Street
Romulo Cafe & Restaurant
260 m
343 Kensington High Street
Mohsen
640 m
152 Warwick Road Kensington
Indian Express. West Kensington
640 m
3 North End Parade West Kensington
The Cumberland Arms
440 m
29 North End Rd
Argentine Steakhouse El Toro
390 m
87 Hammersmith Road
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
convenient location
friendly staff
pricey dining
dated rooms
7.4/10
Very good
Rooms
7.0
Location
7.9
Service
8.2
Dining
7.3
Guest reviews
7.4/10
based on 11 reviews
3.5/5
based on 3558 reviews
7.3
7.3/10 based on 3794 reviews
#791 of 1,196 hotels in London based on Tripadvisor
George
United Kingdom,
March
2024
8.6/10
I had a lovely stay at the hotel, with clean and comfortable rooms, but the noise on the 8th floor was a bit bothersome. The service was exceptional, saving the experience for us, although the price for a single room was a bit high. The location was convenient, especially for the Olympia center, but the noise from an external aircon unit near our event room affected sleep quality. The dining experience was wonderful, offering a wide array of breakfast choices, and the facilities were top-notch.
Rooms
8.0
The rooms were clean and comfortable but a bit noisy on the 8th floor.
Service
9.0
The service was what made our stay exceptional, from the helpful concierge team to the attentive housekeeping staff.
Location
8.0
The location was pretty good, convenient for the Olympia center and easily accessible to Shepherd's Bush underground via a nearby bus stop.
Dining
9.0
The dining experience was really good with a huge selection of breakfast choices.
Facilities
9.0
The facilities were excellent, providing everything we needed for a comfortable stay.
Nicholas
United Kingdom,
February
2024
7.6/10
The hotel had some pros like friendly and helpful staff but also some cons such as dated rooms and noise disturbances at night. The location was convenient for the Olympia show and there were good dining options available. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms were clean and the provided heater helped with the cold, but they were shaggy and too old-styled for modern tastes. The noise from outside filters was quite annoying at night.
Service
8.0
The staff were all really friendly and helpful, although a fresh coat of paint could do wonders for the overall appearance.
Location
9.0
The hotel's location was great for the Olympia show, offering easy access to the exhibition hall and nearby restaurants.
Dining
7.0
The dining experience was good value with a decent selection, but some items were running low during breakfast service, slightly disappointing for the extra cost.
Facilities
7.0
The hotel's facilities were decent, but there is room for improvement in maintaining the dining stock.
Arthur
United Kingdom,
January
2024
8.0/10
The hotel has generally faced the side road with reasonable views and been relatively quiet. The room was comfy and had good facilities but was very noisy regardless of if you are on the front or back. It was freezing cold even with the air con off, had no radiator, and had to phone for extra duvets/blankets which arrived promptly - thank you.
Rooms
7.0
The room was comfy and had good facilities but very noisy. Arrived promptly when asked for extra duvets/blankets due to cold.
Service
9.0
The staff couldn't have been any friendlier and were very attentive and helpful. They even flagged down a cab for us and offered a complimentary drink on departure.
Location
8.0
The location is great for those attending events at Olympia and walking distance to High St Kensington and Shepherd's Bush. Good for visiting the Ritz and Greek Embassy as well.
Dining
7.0
The dining experience was good overall with lots to choose from, but some items needed topping up at 9.15, leading to a slight disappointment.
Facilities
9.0
The facilities were excellent, with room service, dry cleaning, housekeeping, laundry, and a welcome drink available. Good value for the services offered.
Arthur
United States,
January
2024
6.6/10
My stay at the hotel was overall pleasant. The rooms were fairly small but adequate for one night, although the ill-fitting window frames allowed cold air into the room. The room had a funny smell, and its position on the 8th floor made it difficult to find, especially for those with mobility issues due to too many stairs.
Rooms
5.0
The rooms were in need of an update and had a funny smell. The position of my room on the 8th floor made it hard to find and inconvenient due to mobility issues.
Service
7.0
The staff was excellent and willing to go the extra mile. However, there was an incident where they barged into my room without knocking while I was in the bathroom. Additionally, our room was not cleaned on the last day of our stay.
Location
6.0
The hotel's location was fantastic for the event I was attending. However, it was out of the way and had too many stairs, which was not ideal for guests with mobility issues.
Dining
8.0
The dining experience was great with a lot of variety, but my order did not arrive on the first day.
Facilities
The facilities provided were satisfactory, but some areas like the rooms and dining could use improvements for a better overall experience.
Sue
United Kingdom,
January
2024
7.0/10
My stay at the hotel was a mixed experience. While the rooms were spacious with everything we needed, unfortunately, there was an awful smell of urine present. The service, although occasionally annoying with staff using walkie talkies, was overall helpful and obliging. The location was convenient for my needs, but the hotel is showing its age. The dining was good but overpriced. Overall, a decent stay with some room for improvement.
Rooms
7.0
The room had everything we needed and was larger than other more expensive London hotels we have stayed in, but it had an awful smell of urine.
Service
8.0
The service made the most of a bad job and the staff were very pleasant and obliging, although the walkie talkies were occasionally annoying. They were also able to help us with our points.
Location
6.0
The location was suitable for what I needed, but the hotel is showing its age.
Dining
7.0
The dining was very good but way overpriced at around £11.50 a head.
Facilities
Andy
United States,
January
2024
7.0/10
My stay at the hotel was a mixed experience. The rooms were clean, but they were really cold, and the soundproofing was not the best, especially with the fan noise resembling an airplane taking off. The location was ideal, close to the Olympia Exhibition Centre, but a bit remote from central city pubs and restaurants. The service was excellent, with friendly and helpful staff like Theodora and Barbara, though the dining options were just okay.
Rooms
6.0
Despite being clean, the rooms were really cold and lacked proper soundproofing. The fan noise from the bathroom was quite loud, reminiscent of an airplane taking off.
Service
9.0
The service was top-notch, with lovely and friendly staff members like Theodora and Barbara. They were very helpful and accommodating.
Location
7.0
The location was convenient, particularly for those attending events at the Olympia Exhibition Centre. However, it was a bit remote from central city amenities.
Dining
7.0
The dining experience was satisfactory, with a decent selection including traditional English breakfast and continental options. The service during breakfast was notable.
Facilities
6.0
The hotel offers basic facilities that meet standard expectations.
Billy
United Kingdom,
December
2023
7.8/10
The hotel's location is perfect for access to Olympia and is close to the train station, making it convenient. The rooms are well sized despite some issues like poor windows and heating problems. The service was welcoming, though there could have been more proactive offers. The dining experience was enjoyable with good choices, and the hotel facilities were well maintained. However, a renovation is recommended to update the slightly outdated look.
Rooms
7.0
Despite some issues, the rooms are well sized considering the London location.
Service
7.0
The service was welcoming, though more proactive offers could improve the experience.
Location
9.0
The location is great for access to Olympia and conveniently close to the train station.
Dining
8.0
The dining experience was a highlight with good choices and enjoyable meals.
Facilities
8.0
The hotel facilities were well maintained but could benefit from a renovation.
Paul
United Kingdom,
December
2023
7.0/10
The hotel rooms were clean and comfy, though a bit noisy at night. The staff were super helpful and friendly, even with occasional distractions. It is close to Olympia but not ideal for all main areas, and dining was a tad overpriced. Overall, a decent stay with some minor drawbacks.
Rooms
8.0
The rooms had everything I needed, although the coffee sachets were limited at first, but this was quickly fixed. They felt a bit tired but were very clean and the beds were comfy despite the gas pipes making noises all night.
Service
7.0
The staff answered all our tourist enquiries and were very pleasant and helpful, making the most of a challenging situation with some occasional annoyances from the walkie talkies.
Location
7.0
The hotel's location was perfect for our visit to the Ideal Home Exhibition and superb for Olympia, though not the best for all main areas.
Dining
6.0
The dining was a little overpriced, but the food was good and plentiful. Unfortunately, the hidden tray charge was quite a disappointment.
Facilities
7.0
The hotel facilities were adequate for what we needed and generally satisfying.
Ron
United States,
November
2023
8.6/10
I had a wonderful stay at the hotel. The rooms were cozy and clean, and the staff was exceptionally friendly and helpful. The location was perfect, close to the train station and within walking distance of Kensington High Street. However, the dining options seemed a bit overpriced, and I found better value at local cafes. Overall, a great stay with some minor drawbacks.
Rooms
8.0
The rooms were cozy, clean, and had all the amenities one would need for a comfortable stay.
Service
9.0
The staff was extremely friendly and efficient, especially when I had issues with my room card. They made my stay hassle-free.
Location
10.0
The location was fantastic, with easy access to the train station and just a short walk to Kensington High Street. Perfect for both business and leisure travelers.
Dining
7.0
While the dining options were good, I found them a bit pricey. I opted to explore local cafes for more affordable meals.
Facilities
9.0
The hotel had all the necessary facilities for a comfortable stay, from room service to laundry services. Everything I needed was readily available.
convenient location
pricey dining
Harry
United Kingdom,
June
2023
7.8/10
The hotel had cozy and clean rooms, although a bit old and tired, with a slight urine smell. The service was friendly, especially at breakfast, but there were noise disturbances late at night. The location was excellent for Olympia events and easy access by tube or bus. The dining options were good overall, but limited underground access. The facilities were well organized with various choices.
Rooms
7.0
The rooms, although clean and cozy, were a bit old and tired, with a lingering urine smell.
Service
8.0
The service, particularly at breakfast, was friendly. However, there were noise disruptions late at night.
Location
9.0
The hotel's location was excellent for Olympia events and convenient for tube and bus access.
Dining
7.0
The dining options were good overall, but limited underground access affected the experience.
Facilities
8.0
The facilities were well organized and offered a variety of choices.
John
United Kingdom,
May
2023
7.8/10
The hotel offers good-sized rooms with quality fittings throughout, but lacks modern amenities like bedside power outlets and central light control. The service is exceptional, from the attentive concierge to the housekeeping staff. The location is ideal for those visiting Olympia or needing access to the tube. The dining experience is pleasant, with a good choice of dishes, though not exceptional. Overall, a comfortable stay with friendly staff and convenient access to key locations.
Rooms
7.0
The rooms were a good size with quality fittings throughout.
Service
9.0
The service was exceptional, from the attentive concierge to the housekeeping staff.
Location
8.0
The location is ideal for those visiting Olympia or needing access to the tube.
Dining
7.0
The dining experience was pleasant, with a good choice of dishes.
Facilities
8.0
The facilities provided met our needs during the stay.
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